Dear players,
Due to the high volume of accesses registered in 8 Ball Pool in these past few weeks and in order to provide the best gaming experience to all of our users, login into our game may take longer than usual.If you're still not being able to access 8 Ball Pool and are facing constant disconnects or slow connection warnings in-game please try the following troubleshooting steps:
Restart the game
Turn Airplane mode ON, wait for 10s and turn it back OFF
Restart the device
Make sure you are running the latest version of the Game
Remove apps that might be running in the background
Uninstall and reinstall the game
If the issue is happening while on WiFi, check if the same happens in Mobile Data
If the issue is happening while on Mobile Data, check if the same happens on WiFi
If you can't restart the router, forget the WiFi connection and add it again
Test the game with a different device
We are trying to avoid people losing connection to our servers. Most of the times, especially when you play against users with a bad internet connection, you get a connection lost notification but they were the ones getting disconnected!
Due to the high volume of accesses registered in 8 Ball Pool in these past few weeks and in order to provide the best gaming experience to all of our users, login into our game may take longer than usual.If you're still not being able to access 8 Ball Pool and are facing constant disconnects or slow connection warnings in-game please try the following troubleshooting steps:
Restart the game
Turn Airplane mode ON, wait for 10s and turn it back OFF
Restart the device
Make sure you are running the latest version of the Game
Remove apps that might be running in the background
Uninstall and reinstall the game
If the issue is happening while on WiFi, check if the same happens in Mobile Data
If the issue is happening while on Mobile Data, check if the same happens on WiFi
If you can't restart the router, forget the WiFi connection and add it again
Test the game with a different device
We are trying to avoid people losing connection to our servers. Most of the times, especially when you play against users with a bad internet connection, you get a connection lost notification but they were the ones getting disconnected!
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